FAQ
FAQ
Frequently asked questions
Everything you need to know about our platform
You get unrestricted access to every feature from day one. No credit card is required to start, and you can upgrade or cancel at any point during the trial.
Your data stays available for 30 days after cancellation. You can export everything as CSV or JSON at any time from account settings.
Yes. Verified nonprofit organizations receive 50% off all paid plans. Reach out to our sales team with proof of status to get started.
Absolutely. Every plan includes unlimited team members. Admins can manage roles and permissions from the team dashboard.
Yes. Our REST API gives you full programmatic access to your account, data, and workflows. API docs and SDKs are available in the developer portal.
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Frequently asked questions
Find answers to common questions about our product and billing.
We connect with Slack, Jira, GitHub, Salesforce, HubSpot, and dozens more. Custom integrations are available through our webhook and API layer.
Billing is per workspace on a monthly or annual cycle. Annual plans save 20%. You can add or remove seats at any time and only pay the prorated difference.
Yes. Upgrade, downgrade, or cancel at any time from your account settings. Changes take effect on your next billing cycle.
No setup fees. You only pay the subscription price listed on our pricing page. Enterprise plans include dedicated onboarding at no extra cost.
All paid plans include a 99.9% uptime SLA. Enterprise plans come with a 99.99% SLA, dedicated account manager, and priority incident response.
We run on a global edge network with data centers in North America, Europe, and Asia-Pacific. You can choose your primary data region during onboarding.
We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied, contact support for a full refund with no questions asked.
Yes. All plans allow commercial use. Agency and freelancer teams can manage multiple client workspaces from a single account.
Frequently asked questions
Common questions about our product and billing.
Most teams are fully set up within a day. Our onboarding wizard walks you through connecting your tools, inviting teammates, and configuring your first workflow.
Yes. We support one-click migration from all major competitors. Upload a CSV or connect directly to your existing account and we handle the rest.
All data is encrypted in transit with TLS 1.3 and at rest with AES-256. We also support customer-managed encryption keys on Enterprise plans.
Every plan includes email support with a 24-hour response time. Pro plans add live chat, and Enterprise plans include a dedicated account manager and phone support.
FAQ
Common questions
Quick answers to help you get up and running.
Starter plans include up to 5 users. Pro and Enterprise plans support unlimited users with granular role-based permissions.
Yes. Custom domains are supported on all paid plans. Point your CNAME record to us and we handle SSL provisioning automatically.
All plans include real-time cursors, comments, and change tracking so your team can work together without version conflicts.
FAQ
Got questions? We have answers
Browse our most commonly asked questions below.
How does versioning work?
Every change is automatically versioned. You can restore any previous version with one click and compare changes side by side.
Can I automate recurring tasks?
Our workflow builder lets you create automations with triggers, conditions, and actions — no code required. Power users can extend with custom scripts.
What file types can I upload?
We support all common file types including documents, images, videos, and spreadsheets. Individual files can be up to 5 GB on paid plans.
Is there an audit log?
Pro and Enterprise plans include a detailed audit log of every action taken in your workspace, with filters for user, date, and event type.
Can I restrict access by IP?
Enterprise plans include IP allowlisting so you can restrict workspace access to approved corporate networks and VPNs.
Do you have a partner program?
Yes. Our partner program offers revenue sharing, co-marketing, and dedicated technical resources for agencies and consultancies.
FAQ
Questions and answers
Everything you need to know before getting started.
You will receive a notification before reaching any limit. Overages are never charged automatically — you choose to upgrade or optimize usage.
Yes. You can export all your data at any time in CSV, JSON, or PDF format. Bulk exports can be scheduled to run automatically on a weekly basis.
Roles like Admin, Editor, and Viewer control what each team member can access. Custom roles with fine-grained permissions are available on Enterprise plans.
Every workspace includes a free sandbox where you can test configurations, automations, and integrations without affecting production data.
Yes. Annual billing saves 20% compared to monthly. You can switch between billing cycles at any time from your account settings.